Cancellation & Deposit Policy

Author: Nathalie Cain 

Date: October 2023 

For review: October 2024

Reason for Cancellation Policy 

Roelle Aesthetics provides a high standard of treatment as well as a detailed consultation service.  This requires the purchase of specific stock and prescription medications and the allocation of doctors and therapists time.  Cancellations cause other clients to miss out and cost the business money. 

Cancellation 

Roelle Aesthetics requires greater than 48 hours notice to cancel any appointment with a doctor.  Cancellation any later than this will result in the loss of the deposit paid. A further deposit will need to be taken to secure another appointment.

Deposits 

To secure any appointment with Dr Nathalie a deposit of £50 may be requested online or at the point of booking via phone.

Running late 

We understand that life sometimes gets in the way, if you are running late and it is safe to do so please try to let us know.  If you do arrive more than 20 minutes after your appointment time we will always try to fit you in but if we can’t you will be required to rebook.  Management of the deposit at this stage is at the discretion of Roelle Aesthetics staff.

DNA 

If you do not attend your appointment at Roelle Aesthetics without letting us know your deposit will be lost and you will be required to pay up front to secure your next appointment.  

If we cancel or rearrange your appointment 

If we have to move your appointment with less than 72 hours notice we will provide you with a complimentary voucher for the value of your treatment.

Questions or Queries

If you have any concerns regarding this policy please contact Penny our reception manager on 07760505172. 

Thank you for your understanding.